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Aspect Active Learning

Terms and Conditions
  1. Aspect Active Learning Services. Customer may purchase a subscription to Aspect Active Learning services for a minimum 1 year period. The initial subscription period begins on the first Product shipment date. Aspect will provide a Quotation for each subsequent subscription period at least 90 days before the end of each current subscription period. Aspect will provide an invoice for subsequent subscription periods at least 60 days before the end of the current subscription period and Customer shall pay the invoice no later than the last day of the current subscription period. Aspect may terminate Customer’s Aspect Active Learning subscription if Customer fails to pay any invoice when due.

  2. Aspect Active Learning subscriptions include access to:
    • All instructor-led training events held at an Aspect training center on current software releases
    • All instructor-led Webinar or virtual learning events on current software releases
    • All self-paced elearning courses available in the Aspect Active Learning portal or via computer based training
    • All technical reference guides and quick reference cards

  3. Exclusions. Aspect Active Learning subscriptions do not include:
    • Onsite training
    • Microsoft or Oracle training courses
    • Custom training requests to cover topics not included in the Aspect Active Learning curriculum
    • Training on custom applications developed by Aspect.

  4. Vouchers and class Passes. Aspect Education Services vouchers and Class Passes:
    • Must be used within 12 months from the date of purchase, including bulk purchases made via the ClassPass discount program. Please see ClassPass brochures for North America and Europe (including United Kingdom) for more information.

  5. Non Attendance
    • Once an instructor-led classroom course has been confirmed, any Aspect Channel Partner who cancels within 48 hours of course delivery start date or who does not attend the first day and every subsequent day will be charged a rate of $650 per day for the course duration payable within 30 days.
    • Once an instructor-led virtual course has been confirmed, any Aspect Channel Partner who cancels within 48 hours of course delivery start date or who does not attend will be charged a rate of $312.50 per session payable within 30 days.


Contact Information:
  • Call 1-800-999-4455 (Option 4) in North/South America
  • Call +44 (0) 208 561 7690 in Europe and Africa.
  • For Asia, please refer to the contact numbers listed by country

    You can also email us at education@aspect.com

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